The Neurological Group Committee are aware
that often people with neurological conditions have good reasons to be
sensitive about letting other people, including working colleagues and
managers, know about their circumstances. They may also be self-conscious
about disclosing sensitive personal information to strangers.
2. The Nerve Centre and its Committee and volunteers are therefore
committed to provide information and advice in strict confidence and with
sensitivity to all those who use its services.
3. All committee members and volunteers who assist in the operation of the
centre, are required to:
- Ensure that all details of a client’s visit are retained securely
within the Premises.
- Ensure that no details of a client’s visit are communicated to any
third party outwith the Neurological Group.
- Ensure that all persons visiting the centre are treated in a way that is
sensitive to their feelings and their needs.
- Ensure that any recorded personal information relating to
visits/visitors, including names, addresses, phone and other contact
details, medical history and nature of visit are securely controlled. This
means carefully filing and locking away all sensitive information in the
security filing cabinets provided, at the end of each opening session.
- Ensure outdated or duplicated information of a confidential nature is
not disposed of in waste bins but is first shredded.
In the Event of A Complaint
4. The Committee of the Neurological Group encourage visitors to bring to
their attention any perceived breaches of confidentiality.
5. Anyone using the Centre who has reason to believe that there has been a
breach in this confidentiality should in the first instance raise the matter
with the duty volunteer, who will advise the Secretary without delay.
6. The matter will then be investigated, interviews with volunteers will be
carried out, and a report will be given to the full Committee at its next
meeting. It will be the Committee’s responsibility to decide what should
happen to any volunteer found to have breached the policy. It will also be up
to the Committee Secretary to advise the complainant what has happened as a
result of their complaint.
7. Any volunteer found to have breached someone’s confidentiality may be
asked to stand down from their duties.
Review of Policy
8. This policy will be reviewed annually by the Committee.
